Return Policy
At Kate en Peter London, we do everything we can to keep our customers satisfied. However, it may happen that you want to return a product. In this document, we clearly explain our return policy.
Conditions for Returns
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You may only request a return after physically receiving the item.
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Return shipping costs are fully the responsibility of the customer, including international shipping fees.
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Items must be unused, unworn, undamaged and in original condition, with all labels and tags attached.
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Trying on items is allowed, but wearing them is not permitted.
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Returning products that are intentionally ordered in multiple sizes with the purpose of returning (part of) the order is not allowed.
Return Process
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Register your return via info@kateandpeterlondon.com within 14 days of receiving the item.
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You will receive the return address of our supplier (located in China).
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You must return the item entirely at your own expense, including any customs fees or shipping costs.
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We always recommend using a shipping method with track & trace.
Refunds
After the item is received at the return address and approved in acceptable condition, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if the tracking shows that the item has been delivered to the address provided by the customer.
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If an incorrect address was provided, this is the responsibility of the customer.
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Errors in the address must be reported within 24 hours after placing the order.
Contact
For questions about returns, you can contact us at:
info@kateandpeterlondon.com